Privacy Policy

1. Overview

The Chartered Academy ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, process, and protect your data when you visit our website, enroll in our courses, or interact with our services based out of our offices in Dubai, UAE.

2. Data We Collect

We collect information that you voluntarily provide to us, including:

• Identity Data: First name, last name, and profile pictures.
• Contact Data: Billing address, email address, and telephone/WhatsApp numbers.
• Financial Data: Payment details (processed securely via encrypted third-party payment processors; we do not store full bank or credit card details).
• Profile/Usage Data: Course progress, quiz scores, platform interaction logs, usernames, and passwords.

3. How We Use Your Data

Your data is primarily used to deliver educational content and administer your account. Specifically, we use it to:

• Process course enrollments and issue completion certificates.
• Provide customer support (including via WhatsApp).
• Analyze platform usage to improve our curriculum and user experience.
• Send critical administrative updates regarding your course or enrollment.
• With your consent, deliver marketing content about new certifications and courses.

4. Data Storage and Security

Data is securely stored using enterprise-grade cloud platforms. We implement appropriate technical, organizational, and physical security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure.

5. Disclosure of Data

We do not sell your personal data to third parties. We may share your data with trusted partners strictly for functional purposes (e.g., payment gateways, email delivery systems, cloud hosting providers). Furthermore, we may disclose your information if legally required to do so under UAE law or in response to valid requests by public authorities in Dubai.

6. Your Rights

Depending on your location and subject to applicable laws, you may have the right to request access to, correction, or erasure of your personal data, as well as the right to opt-out of our marketing communications at any time. To exercise any of these rights, please contact our support team.